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CASE STUDY: TRAVELODGE - www.travelodge.co.uk

Travel Lodge

Travelodge was the first budget hotel brand to launch in the UK in 1985 and now operates over 330 hotels (over 20,000 rooms) - in Ireland, Spain and the UK. Travelodge is growing quickly with plans to operate 70,000 rooms (approximately 1,000 hotels) by 2020 and aims to be the biggest operator in London by the 2012 Olympics.

Cyntergy provided the training, implementation and go-live support of Opera Express front of house system across Travelodge estate. Cyntergy prepared all the training documentation and user guides, trained the users and provided go-live support.

Cyntergy has trained managers on a new back office system, and is continuing to provide on going training for all new staff and management. Cyntergy also trains and supports the recruits for all new hotel openings. In addition, Cyntergy also provides IT helpdesk support for the hotels as well as a bookings assistance hotline for hotel staff.

Rob Griffiths of Travelodge said "We are delighted with the organisation that went behind delivering all this training to so many staff. Such training is essential as part of a new systems roll-out to ensure we get a good return on our IT investment and to avoid the change causing any disruption to our customers."

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