Cyntergy delivers blended training to Carpetright.

Carpetright is Europe's leading floor coverings retailer with over 650 stores and its IT demands are some of the toughest in the retail environment.

After a rigorous supplier selection process, Cyntergy was selected as the training provider to partner Carpetright in the rollout of the K3 Navision retail stores solution. This new store system forms part of a major IT investment in 550 UK stores and was implemented at a rate of 10 stores per week. The benefits include better management information, improved stock control and an improved customer order process.

Following an in depth training needs analysis, a blended training solution was chosen.
This quality training programme incorporated a mixture of classroom and computer-based training, meaning that staff were properly trained on the new systems and business processes prior to "going live", as well as ensuring new staff will be trained to the same, exacting standard in the future.

Cyntergy provided a team of experienced retail trainers to conduct the project in regional training centres. Delivering the training outside of the staff's normal working environment ensured distractions were kept to a minimum to allow focused learning. The Cyntergy trainers also attended each store prior to going live to ensure all the staff were at the required competency level and carry out any remedial training.

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