Cyntergy provides European Stores Systems Service Desk to TK Maxx since 2001 TK Maxx: At the Cutting Edge IT services are crucial to TK Maxx in their drive to stay ahead in the highly competitive off-price market. With complex in-store systems and infrastructure, effective implementation and support is central to the success of the company.

Cyntergy Services & TK Maxx
The TJX Group of companies has an established IT support infrastructure in the US servicing over 1650 stores, however, entry into the European markets highlighted some issues. As TK Maxx’s Peter Harvey, Store Systems Manager, said "When we first launched in the UK we used the US IT support. However, when we reached 70 stores in the UK & Ireland with a dynamic expansion plan, it became clear that we needed a dedicated European service. We needed a technology partner with roots in the retail industry and the experience and capability to support all our in-store technologies. Cyntergy offered us a scalable, multilingual service, at a manageable cost. That was essential for our plans to rapidly expand our network of stores, particularly with the cultural differences and language challenges of continental Europe."

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