24/7 IT Service Desk What do we offer?

Following the best practice principles set out by ITIL and utilising a best of breed class technology infrastructure, Cyntergy provides client specific IT Service Desk for organisations wishing to outsource all or part of their IT support model.

Our services are delivered predominately as part of a shared service, however fully or part dedicated resources and teams are also built to meet individual requirements. Cyntergy provides 1st and 2nd level support options, maintaining the ownership of all incidents whether resolved at Cyntergy or passed to a 3rd party vendor.

All clients receive customised reporting for real-time and historical data including access to their own reporting web portal. In addition, a monthly operational review meeting is built into the cost of every service contract.

IT Support provided in English or as a multi-lingual option for:
• Hardware, software and operational problems
• Bespoke retail, hospitality, leisure software applications
• User management (password resets, new users, active directory)
• MS Office applications
• Infrastructure including LAN & WAN
• Telecoms

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