24/7 IT Service Desk What do we offer?

Tailored to your needs
We believe Cyntergy should be a virtual extension of your team, adapting to the needs of your organisation. Before taking on any service, a set up plan is agreed outlining exactly how the service will work and ensuring that the team is sufficiently trained to meet the service levels from day one.

All of our services are tailored to meet the needs of each client with their own unique phone number, email addresses and support database. Support incidents are received by the teams responsible for and skilled in for each client service either by phone, email or from our web-based service desk system.

Once logged in our call management system (HEAT), incidents are managed to defined client specific SLA’s and processes. Where beneficial in making the support process more efficient, a two-way interface is developed between HEAT and other 3rd party call management systems. Email and SMS escalations can be provided to ensure our clients are always up to speed regarding serious issues that could be impacting their business.

No matter where your business is based, there is never a communication barrier. Be it a network, hardware or software issue, when you call, you will take great comfort that there is always someone at Cyntergy that can talk your language and find a solution.

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