What does it cost?
Cyntergy typically prices its service desk by the incident. Costs to a client will depend very much on the volume of support incidents anticipated and the level of service required. Some of the pricing variables taken into account are:
• Volume of incidents
• How incidents are logged – email, phone, on-line
• Level of support (1st, 2nd, 3rd)
• SLA’s around different call priorities
• Hours of service
• Languages supported
• Average speed of answer required
• Target resolution % at Cyntergy
• 3rd party Vendor Management
• Reporting requirements
• Service Level Management options
Flexibility & scalability
Cyntergy’s support service is designed to the flexible and scalable, both operationally and commercially, which enables us to address the support needs of our clients both now and into the future. The only thing predictable for the future is change and we believe that using our IT support services gives our clients the security that they can adapt to whatever is required in the future.
